![]() Go to this Slack URL page, it will contain all the URLs that Slack uses to keep the connectivity open.For doing so, follow the below instructions properly, Your connection should pass each test.įourth, in this solution, we will try to whitelist the workspace URLs to keep the Slack connection open for that particular Workspace. The test will contain three different individual tests, the Primary, the Backup, and the Mobile, and then their respective No Compression tests. Specifically check the Websocket test, if any of the tests under that section is failed or not, if so, then either contact your ISP or ask Slack what to do in that case. Go to this page and do all the tests given on the page, and check the results to rectify the issue. Third, we will use the Slack recommended system test tool to rectify the actual issue that is causing Slack not to open or load properly. Then click on the Settings, on opening the Settings, look for Advanced Settings, then go to the Privacy section and click on the Clear Browsing Data option. To clear the browser cache, click on the menu icon located at the top-right corner of the URL bar. Second, you need to clear the cache data of the browser, so if the browser is the problem, then it will help us to remove the previous data and reinitialize the normal processes. Slack recommends Google Chrome with version 66 or above, Mozilla Firefox with version 60 or above, and Microsoft Edge with version 41 or above. This could be disturbing if your work totally depends upon link exchange.įirst, if you are using a web browser to use Slack, then the first thing you can do is to update the browser if you are using an older version. Sometimes it is observed that the hyperlinks don’t open once posted in the discussion forum. Slack is a collaborative software that allows groups of people to join the community, share their thoughts/opinions via text, image/video, and hyperlinks. Go to this page to check the Slack server status, /status/slack/. Websites like DownDetector can do a great job and even they have a dedicated status page for Slack. ![]() In case you get a different result from this, then you will have to contact via this page and tell them about the results.Īdditionally, you can use third-party tools to check whether the Slack servers are live or down. To do so, click on your image located at the top bar of the application, then click on Preferences and then finally click on Audio and Video. If you had set up this earlier properly, we again ask you to check it as whenever you connect your PC/Device with a new audio/video device, then it sometimes changes automatically. Most probably the issue will be solved with the freshly installed app.įourth, check whether you have configured the audio and video settings properly or not. If you don’t face any issue there then the issue is with the app. Third, if you aren’t able to call in the Slack native app then try opening your Slack account on any web browser and then try calling from there. And if you see any update pending of the Slack app, then update it. To update the Slack app to the latest version, open the respective app store (like Microsoft Store for Windows users) and click on the three dots and then click on ‘Downloads and Updates’. Second, check whether the app you are using is updated to the latest version or not. However, in case, you are not fulfilling the basic Slack Call requirements then you need to upgrade your internet connection. So, first check the basic requirements of a Slack Call, if you are fulfilling the basic but still getting/facing the audio issues then follow the other below solutions. Moreover, if you are increasing the number of participants then you will need even more download and upload speed. For a voice-only call, you will need a minimum speed of 200 Kbps to download and 100 Kbps upload speed to make a proper Slack Voice call, similarly for Video Call with 2 people, you will need a minimum of 600 kbps to download and upload speed. Slack has provided the basic requirements for every type of call. First, let us understand the requirements for a Slack Call, whether it is an audio or video call.
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